Overview
SimpleMergePDF charges a flat fee of $3.99 per merge operation. Because this is a digital service that is delivered immediately upon payment, we handle refunds on a case-by-case basis as described below.
When We Issue Refunds
We will issue a full refund in the following situations:
- Merge failure: If your PDF merge fails due to a technical issue on our end, you will receive a full refund automatically.
- Processing error: If the merged PDF cannot be generated due to a system error after multiple retry attempts, we will refund your payment.
- Duplicate charges: If you were charged more than once for the same merge operation, we will refund the duplicate charge immediately.
When Refunds May Not Apply
Refunds are generally not available in these cases:
- Wrong files uploaded: If you uploaded incorrect PDF files and the merge was completed successfully, we cannot reverse the operation.
- Files in wrong order: If your PDFs were merged in an unintended order but the merge was successful, we cannot issue a refund. You can perform a new merge with the correct order.
- Change of mind: Once a merge has been successfully completed and the download link sent, we cannot undo the operation.
- Corrupted input files: If your uploaded PDF files were corrupted or damaged before upload, resulting in merge failure, this is not eligible for refund.
How to Request a Refund
If you believe you're entitled to a refund, contact us at support@simplemergepdf.com with:
- The email address you used for the merge
- The approximate date and time of your transaction
- A brief description of the issue
We aim to respond to all refund requests within 24 hours and process approved refunds within 3-5 business days.
Refund Method
All refunds are processed through Stripe and will be returned to the original payment method used for the transaction.
Contact Us
If you have questions about this refund policy, please contact us at support@simplemergepdf.com.